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ǰ ǰ̳ Ǹϴ پ ǿ Ͽ ϴ ʿ ϰ ȴ. Ư ű ȹ 鿡 κ Ҷ ߿伺 Ǿ.
̿ ǰ̳ ϼ װͿ Ͽ ڼ ˰ ְ, ϰϰ, 䱸 帧 ϸ Needs 1:1 ֹ ǻ ݼ ϰ ִ.
CRM̶ ϰ ȿ ȰϿ 'űȹ -> -> ġ -> Ȱȭ' Ŭ Ͽ ϰ ϸ ġ شȭŰ ȯ 屸 ƴ ȭ, üȭ(Customization) Ͽ ̵ 屸 ν E ŷڸ Ű ̸ 踦 ϴ 濵̴.
üͶ ܼ ȭ óϴ ݼ 信 CRM() ߰Ǹ ȭ Ӹ ƴ϶ SMS(ڼ), E-mail, ѽ, ¶ (ä, ) پ Ͽ ϴ Ѵܰ ̴.
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- ( Ҹ, CS)
- ־(ֹ ǰ/ , )
- ̹ (PC, ͳ )
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- Ȱ(DM Follow up Call Service, Promotion)
- (Happy Call, Welcome Call, DB Update, ü )
- Survey ( , ȭ ģ )
- QAA( , ǰ , )
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IT ߴ ͳ ä ϰ Ư ȭ , 谡 Ȧ () ġ ð ʰ ñ ذ ִ ߿ â Ǿ.
Ư Ȳ ľϰ Ʈ ִ üʹ½ð ߿ ä ϳ ڸű ϰ ɰ̴.
پ о߿ Ǹ ȭ Ǿ üʹ ɼ ϰ ִ.
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